This Privacy Statement explains how Luscombe Maye Ltd (“Luscombe Maye”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal information. It also explains your rights under UK data protection law and how you can contact us about any concerns.
This Statement applies to:
We may update this Privacy Statement from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
Luscombe Maye Ltd is an independent property agency operating across the UK.
Registered address: 59 Fore Street, Totnes, TQ9 5NQ.
For data protection purposes, Luscombe Maye Ltd is the data controller when we decide how and why your personal information is used.
If you have any questions or wish to exercise your rights, please contact our Data Protection Officer at: 📧 accounts@luscombemaye.com
“Personal data” means any information that identifies you as an individual, either directly or indirectly.
We collect data in several ways — directly from you, automatically through our websites or apps, and from trusted third parties.
Examples of personal data we collect include:
We collect personal data in the following circumstances:
We use your personal data to provide, manage, and improve our services, including:
Purpose | Examples | Legal Basis |
|---|---|---|
Providing our services | Registering you as a client, arranging viewings, handling offers | Contract |
Identity and due diligence checks | Verifying ID, conducting AML/KYC checks | Legal obligation / Legitimate interest |
Managing payments | Processing deposits, rent, or fees | Contract |
Marketing | Sending information about services, properties, or offers | Consent / Legitimate interest |
Improving our services | Website analytics, feedback, and performance improvements | Legitimate interest |
Security | CCTV and visitor records in our offices | Legitimate interest |
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
We may receive personal data about you from trusted third parties, such as:
This information helps us verify details, prevent fraud, and provide a more personalised service.
We only collect sensitive personal information (such as health data or criminal record information) where absolutely necessary and permitted by law — for example, to verify identity or meet legal obligations. We will always seek your explicit consent when required.
We only share your personal data where necessary and lawful, such as:
All third parties we work with are contractually required to protect your information and use it only for the agreed purpose.
In Person
When you visit our offices or branches, we may collect:
Online
When you visit our website or apps, we may automatically collect:
We use this data to keep our systems secure, understand how our platforms are used, and improve your experience.
We use technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
Access to your data is limited to those who need it for legitimate business purposes.
While we take reasonable precautions, no online transmission or storage system is completely secure. You should always take care when sharing personal information online.
We keep your personal data only as long as necessary to:
Retention periods vary depending on the type of data and purpose. Where required by law (e.g. AML regulations), we may retain some records for longer.
Your data is mainly processed within the UK.
If we need to transfer your information outside the UK (for example, to a secure cloud provider), we ensure it is protected through approved safeguards such as standard contractual clauses or equivalent legal measures.
Under UK data protection law, you have the right to:
To exercise your rights, contact us at: 📧 accounts@luscombemaye.com
We’ll respond within the legal time limits and explain if any exemptions apply.
You’re in control of how we contact you.
You can unsubscribe from marketing emails at any time by clicking the link in our emails or contacting us directly at accounts@luscombemaye.com.
If you opt out, we’ll still send you messages essential to the services you receive (for example, confirmations or updates about your property transactions).
We take your privacy seriously.
If you have any concerns about how we process your data, please contact our Data Protection Officer first at accounts@luscombemaye.com.
If you’re not satisfied with our response, you can raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator:
📞 0303 123 1113
🌐 www.ico.org.uk
We may update this Privacy Statement occasionally to reflect changes in our services, technology, or legal requirements. Any updates will be published on our website with a new “last updated” date.
Your continued use of our services after any update means you accept the revised Privacy Statement.
Contact us
📧 accounts@luscombemaye.com
📍 Luscombe Maye Ltd, 59 Fore Street, Totnes, TQ9 5NQ
